Retail spaces that work as hard as your brand.
End to end delivery for national retailers and independent brands – from first concept to long term support.
Helping retailers keep pace.
Retail never stands still. Formats evolve, customer expectations rise and stores are expected to perform both as brand showcases and operational workhorses.
Forward Contracting helps retailers keep pace. We deliver high quality store environments, restaurant and café areas, back of house spaces, facilities support and storage solutions that all work together to keep your estate trading, evolving and looking its best.
Whether you are launching a flagship, refreshing a single store or rolling out a nationwide programme, we bring clarity, control and consistency to every project.
How we support retailers.
Shopfitting and Store Fit Out
We create retail interiors that reflect your brand and support sales. From window zones and circulation routes to fixtures, finishes and lighting, every element is considered and delivered with care. We work comfortably across high street, outlet, shopping centre and travel retail locations.
Typical scope includes:
Full strip out and refit
New stores, relocations and rebrands
Fixture installation and bespoke joinery
Flooring, ceilings and wall finishes
Signage and feature elements
In Store Hospitality and Experience Areas
Cafés, grab and go counters and branded experience zones are now central to many retail formats. We combine our hospitality and retail experience to deliver environments that feel welcoming for customers and efficient for staff.
Typical scope includes:
Café and restaurant fit out within store environments
Bars, coffee counters and servery areas
Seating zones and customer lounges
Integration of services, ventilation and specialist equipment
Back of House and Workplace Areas
Well planned back of house spaces keep retail operations moving. We fit out stockrooms, click and collect areas, staff facilities and in store offices with the same attention to detail as the shop floor.
Typical scope includes:
Stockrooms and logistics spaces
Staff rooms, welfare and changing facilities
Store management offices and meeting rooms
IT rooms, comms spaces and secure storage
Our Process
For Retail Projects
1. Discover - Understanding the brief and the brand
We start by understanding your brand, your store format and the operational demands of each location. We review drawings, existing conditions and programme requirements, then collaborate with your internal team and any external designers to clarify scope and success criteria.
Outcomes:
Clear brief and project objectives
Agreed programme and phasing strategy
Early identification of risks and constraints
2. Plan - Coordinating design, cost and programme
We build a practical plan that balances design intent, budget and timescales. Services, logistics, permits and landlord requirements are coordinated in detail. For live environments, we create phasing plans that protect trade and customer experience.
Outcomes:
Detailed costings and construction methodology
Confirmed access and working hours
Phased plans for night works or partial closures
Communication plan for all stakeholders
3. Deliver - Executing with pace and precision
Our delivery teams manage the fit out on site with disciplined control. Trades are sequenced efficiently, quality is monitored continuously and health and safety remains a priority at all times. A dedicated point of contact keeps you fully informed throughout.
Outcomes:
Safe, well managed site
Programme tracked against agreed milestones
Quality checked at every stage
Smooth path to handover and merchandising
4. Support - Looking after the store for the long term
After handover, we remain on hand to support you. Our facilities management and small works teams can respond quickly to issues, complete minor alterations and carry out planned maintenance across single stores or full estates.
Outcomes:
Reduced downtime and faster issue resolution
Consistency of look and feel across the estate
One trusted partner across projects, maintenance and storage
Retail projects in action
Our retail case studies show how we deliver spaces that are both commercially effective and operationally robust.
From flagship environments in prime locations to rapid turnaround refurbishments in live trading stores, each project demonstrates our ability to coordinate complex programmes, protect brand standards and hand over on time, ready to trade.
Charlotte Tilbury Brighton
- 38 East St, Brighton
Space NK – Regional Flagship
- Bullring Birmingham
L’Occitane en Provence – Battersea
- Battersea Power Station
Let’s Build Something Exceptional
Ready to bring your next interior project to life? Our team is here to help from day one – with advice, planning and delivery that make the difference.
